Welcome Ken Fine

The world is a better place when we do what we love, which is why we designed Symphony’s commerce infrastructure as a service to allow our customers to do what they love – making products, merchandising and marketing.  We wouldn’t be where we are today without the trust and support of our customers.

In order to focus on product and continue doing what I love at Symphony, I am thrilled to introduce Ken Fine as our new CEO.  I am incredibly proud of our progress to date, as it is a testament to the hard work and passion of the Symphony-ites I have the fortune of working with everyday.  I know Ken will be an incredible asset and addition to the team.

Since inception, we have executed over 15 million end-to end commerce transactions. Leading global brands now run mission critical business on Symphony’s platform. This Cyber Monday our platforms gracefully handled transaction loads annualized at over $1 billion.

This rapid growth has affirmed our conviction in the opportunity to democratize commerce – the ability to offer an Amazon-like infrastructure to any brand in the world.  It has also highlighted the need for strong leadership for organizational scaling and alignment.

Since founding Symphony, Henry and I always thought that to build a meaningful company we’d have to bring in leaders who have the skills and the passion to take organizations through massive growth phases.  I realized the time had come for us to add a leader who is adept at this phase of company growth.  This will free me up to leverage my skills in areas where I can have the most impact. With this clarity, I selectively started to source candidates that could fill this need and help lead Symphony in with its next phase of growth.

After a thoughtful search, with support from the board, I met Ken Fine. In Ken, I found a leader who loves building and aligning the high-performing teams needed to support rapid go-to-market and company scaling.

He is also very good at it.  He has done it twice – first leading the reinvention of Financial Engines, a $2.3 billion public company as the Executive Vice President of Marketing and Product.  And most recently as the Chief Customer Officer and Vice President of Product at Medallia, one of the fastest growing SaaS companies, where Ken helped scale the company and business across key go-to-market organization.

With Ken onboard I will do what I love – continue to lead the product and technology vision for the company while maintaining a seat on the board.

I could not be more excited to work with Ken.  Together with Ken and the rest of the Symphony team, I am confident we will continue to democratize commerce.  And we will make the world a better place in our own little way by doing what we love.