Fulfillment That Delivers

Commerce isn’t complete until the product is in your customer’s hands.

Fulfillment is where your brand promise meets delivery, so getting it right matters.  We’re relentlessly focused on orchestrating fulfillment to deliver a market-leading experience and service levels that will delight your customers.

Symphony Certified Multi-Warehouse Fulfillment Network

Symphony’s Certified Multi-Warehouse Fulfillment Network is designed to enable cost-effective, timely delivery of products to your customers. Manage your inventory across multiple physical locations, so you can reach more customers. Our network locations enable delivery of 98% of packages within 2 days via ground.

Symphony manages the connections between our platform and the warehouse system, maintaining real-time communications to ensure orders are always flowing and your data is up to date, with real-time notifications when orders are shipped and deliveries are confirmed.

Fulfillment Orchestration Capabilities

Intelligent order routing

Once an order is received by Symphony, the system instantly analyzes which warehouse would be most time-and cost-effective for meeting the delivery service level specified by the customer – i.e. ground vs. 1-day. The order is automatically routed to that warehouse for fulfillment.

Wow your customers with branded unboxing

For many brands, delivering a complete and meticulous brand experience through packaging is paramount.  With Symphony, you have the option to deliver your products in your brand-specific boxes, bags, wrapping or notes.   Every warehouse in our certified network has a list of services and pricing we’ve negotiated for packaging your products in custom materials.

A complete returns process

In industries such as fashion, where return rates can top 65% of products sold, it’s vital to have a smooth process so customers can initiate a return and generate shipping labels.  We’ve automated the entire process so that when returns are checked into the warehouse, Symphony triggers all the right steps to update inventory and sales data, process refunds and amend the customer history. Symphony can even handle the price-tax calculations when returning a single item from a bundle.

Accelerate turns with inbound planning

Easily send advance ship notices (ASNs) to your warehouse team, so they can plan for the receipt of goods, unpacking, and entry into inventory.   Real-time connection from warehouse to catalog means products are updated and ready to sell as soon as they’re checked into inventory. By speeding time-to-storefront, you’ll serve your customers faster, with more inventory turns and higher profitability.

23%
Average increased inventory turns for fashion brands using Symphony

Custom 3PL connection option

Symphony offers the option of connecting our platform in with your existing 3PL.  You’ll get all of the system benefits of Symphony’s inventory and fulfillment with the partner you already know.   Symphony manages connections between our platform and the warehouse (WMS) to ensure orders are moving and data is up-to-date.